Privacy Policy

At MobilesTech, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, make purchases, or interact with our customer support team.

1. Information We Collect

When you interact with our website or services, we may collect the following information:

  • Personal Details: Name, email address, phone number, shipping/billing address

  • Order Information: Product details, order history, payment method (we do not store payment card details)

  • Device Information: IP address, browser type, device type, operating system

  • Communication Records: Messages, emails, and WhatsApp chats related to your inquiries or orders

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To send order confirmations, shipping updates, and warranty status

  • To provide customer support and respond to your queries

  • To manage warranty claims and returns

  • To improve our website and services

  • To send occasional promotions or service-related messages (only if you opt-in)

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal data. However, we may share it with trusted third parties only when necessary:

  • Payment Processors – to complete transactions securely

  • Delivery Partners – to ship your orders

  • Repair/Warranty Technicians – to process warranty claims

  • Legal Authorities – if required to comply with legal obligations

4. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Your information is stored on secure servers and is only accessed by authorised personnel.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:
📧 support@mobilestech.co.uk

6. Cookies and Tracking

We use cookies to improve your browsing experience, understand website usage, and remember your preferences. You can disable cookies through your browser settings, though some features may not work properly as a result.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies separately.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: support@mobilestech.co.uk
📞 WhatsApp: +44 7488 867676